As smartphones and feature-rich mobile phones continue to grow in popularity, U.S. customer satisfaction with wireless phones has increased, despite higher costs for handsets and service, according to the J.D. Power and Associates 2008 U.S. Wireless Mobile Phone Evaluation Study. The study finds that the average reported purchase price for a wireless handset has increased substantially to USD 107,...
submitted by
MobileMonday 3 days ago (via mobilemonday.net)
A study by J.D. Power found that as more feature-rich smartphones enter the market, customer satisfaction with handsets is rising, despite higher costs for the phones and for service. Release
submitted by
FierceWireless on 14th Nov 2008 (via fiercewireless.com)
As smartphones and feature-rich mobile phones continue to grow in popularity, customer satisfaction with wireless phones has increased, despite higher costs for handsets and service, according to a J.D. Power report.
submitted by
CellularNews on 14th Nov 2008 (via feeds.feedburner.com)
Overall smartphone customer satisfaction with a score of 778 on a 1,000.
submitted by
3Gcouk on 13th Nov 2008 (via 3g.co.uk)
Although the lack of a physical keyboard “was supposed to be a deal breaker for hardcore smartphone users in the business world,” suggests Philip Elmer-DeWitt (fortune.cnn.com), iPhone “ranks highest in customer satisfaction among business types, according to J.D. Power and Associates’ second annual survey of smartphone users. Apple’s device easily outscored phones wi...
submitted by
ABCCellPhoneReviews on 10th Nov 2008 (via abcmobilephones.com)
“This is a stunner for Apple and its iPhone,” declares Jim Goldman (cnbc.com). “JD Power and Associates,” he explains, “ranked the iPhone highest in customer satisfaction, not for everyday consumers as you might expect. But for ‘business wireless smartphone users.’” It led the survey “with a score of 778 out of 1,000, ‘performing particul...
submitted by
ABCCellPhoneReviews on 10th Nov 2008 (via abcmobilephones.com)
In its survey of business customers, J.D. Power and Associates “asked respondents to rate the smartphones for ease of operation, operating system, physical design, handset features, and battery aspects,” reports Tom Krazit (cnet.com). And the iPhone, “which generated the highest amount of customer satisfaction among smartphone-using businesspeople,” earned perfect rankings ...
submitted by
ABCCellPhoneReviews on 10th Nov 2008 (via abcmobilephones.com)
Apple's device takes top honors in a J.D. Power customer satisfaction survey -- beating out recent BlackBerry offerings from RIM and others.
submitted by
BlackBerryToday on 10th Nov 2008 (via blackberrytoday.com)