FORT WAYNE, Ind. - With a goal of providing the best possible customer service experience, Verizon is introducing its Service Commitment to FiOS customers in Indiana, Oregon and Washington. Residential customers making the switch to FiOS TV, Internet and voice services can count on...

Oh, customer service agents, how we love you. You're an endless source of knowledge -- even if about 80% of it tends to be taken from gadget blogs, pushed through the fact distorting ears of the rumor mill. That other 20%, though.. there are some real gems in there. Like the launch window for the Android 2.1 update for the Motorola Droid, for example.

Goldman Sachs told The Wall Street Journal that Googles initial sales figures were down from the original 3.5 million in sales the firm first projected. Goldman Sachs attributed limited marketing and customer service challenges, to the lesser expected sales figure. We forecast that Google sells 1.0 mn Nexus One units in FY2010, benefiting from US

Dealing with bills every month is enough of a chore without something going wrong. How many times have you been incorrectly billed for something, either by your wireless carrier or any other service provider? If youre lucky, you make one phone call, get a good customer service representative, and the problem is resolved in a ...

Goldman Sachs expects Google to sell just 1 million Nexus One units in 2010, down from the original 3.5 million it projected earlier this year. The firm attributes a lack of marketing and customer service issues as reasons for slashing the forecast, according to The Wall Street Journal. Read the full story here.

If recent rumors are to be believed, certain Verizon Wireless employees are already getting the low down on the Nexus One. Word comes to us from BGR who has gotten wind of some customer emails that were sent to Verizon. Nothing specific was said but apparantly the customer service representatives really knew their Nexus One

Several industrialists and advertisers may find this news relevant. Well, Mobile Messenger has strengthened its continuing dedication to customer care by providing a new 30-day money back guarantee for all users utilizing one of their clients mobile campaigns. Premium cell phone services are said to be exceedingly regulated in the U.S., and Mobile Messenger

Dwight The Houston Tiger Silverman, like so many tech dudes, likes the Palm Pre and Pixi and, in a way, doesnt understand why Palm is on the rocks. However, he got an email from a reader who described her Verizon experience as sub-par at best. It began poorly: My original salesperson, upon hearing me say I

Commitment to improving customer service levels is more important to subscribers than product incentives, according to an independent survey of customer service requirements of over 4,000 European telecoms subscribers. Click here for more.

Dale Carnegie Training is launching an iPhone app called Secrets to Success, which (their words) outlines basic human relations principles and shares easy-to-follow tips, techniques and daily confidence boosters. Feature wise, the 99-cent app rocks:Tips on on team member engagement, leadership development, sales effectiveness, customer service, presentation effectiveness, process improvement and m...